Pricing

Conversational Channels

Provide your customers with on-the-go access to your business via all their favourite conversational channels.

Pricing

Channels Included in Bundles

1. Choose your messaging subscription*

Pricing based on annual billing

Incl. 1 profile

Free**

Easily start interacting with your customers via their preferred channel
1 Conversational Profile: pick one channel next to SMS to engage your customers
**No monthly fee, only pay for messaging traffic

Basic

Incl. 4 profiles

R 2234.95

Add extra channels and meet customers where they are for the best experience
4 Conversational Profiles: add channels or more locations, numbers, or accounts
Pricing based on annual billing

Advanced

Incl. 14 profiles

R 6704.75

Scale up your conversational strategy, engage your audience anytime, anywhere
14 Conversational Profiles: add channels or more locations, numbers, or accounts
Pricing based on annual billing

Pro

Incl. 99 profiles

Rely on our platform to give a great customer experience on any relevant channel
99 Conversational Profiles: add channels or more locations, numbers, or accounts
Customised implementation to match your needs

All our messaging subscriptions include:

SMS as a channel: use it as a main messaging channel or as a fall-back channel to ensure your message gets delivered (SMS transaction costs apply)
Access to the self-service CM.com platform that allows you to onboard new channels and keep control of your traffic
Access to our local technical support and customer success team via Email, Live Chat and phone. Please contact us for a personalised support plan.

2. Pick the pricing model to match your needs

Compare the use cases below

Monthly Active Users

Ideal for continuous engagement within a month with your customers. This bundle counts unique users with whom messages were exchanged within a calendar month.

Conversations Bundle

Ideal for inbound and outbound conversations within a 24-hour window. This bundle counts the amount of sessions exchanged with a unique user that lasts 24-hours.

Messages Bundle

Ideal for sending out single messages with limited expected responses. This bundle counts all your outbound (MT) and inbound (MO) messages.

Monthly Active Users, Conversations and Messages Bundles

Pick 1/3 options or pay-as-you-go

* Pricing based on annual billing, for monthly invoicing add 5%.
** Additional channel-based costs may apply.
MONTHLY ACTIVE USERS BUNDLE	Monthly Fee	CONVERSATIONS BUNDLE	Monthly Fee	MESSAGES BUNDLE	Monthly Fee
MONTHLY ACTIVE USERS BUNDLE	Monthly Fee	CONVERSATIONS BUNDLE	Monthly Fee	MESSAGES BUNDLE	Monthly Fee
Up to 500	R 1888.95	Up to 1000	R 1468.95	Up to 5000	R 1048.95
Up to 1000	R 2938.95	Up to 2500	R 2623.95	Up to 10 000	R 1468.95
Up to 2500	R 5353.95	Up to 5000	R 3883.95	Up to 25 000	R 2623.95
Up to 5000	R 7978.95	Up to 10 000	R 5563.95	Up to 50 000	R 3883.95
Up to 10 000	R 11863.95	Up to 25 000	R 10078.95	Up to 100 000	R 5563.95
> 10 000	Contact us for custom pricing	> 25 000	Contact us for custom pricing	> 100 000	Contact us for custom pricing

* Pricing based on annual billing, for monthly invoicing add 5%.

** Additional channel-based costs may apply.

Pay-as-you-go pricing

Ideal for flexible usage

MONTHLY ACTIVE USERS	CONVERSATIONS	MESSAGES
MONTHLY ACTIVE USERS	CONVERSATIONS	MESSAGES
R 4.95	R 1.98	R 0.1485

Privacy Policy<\/a>","required":true}]" form-hash="6223dbf9" default-country="HK" rules-url="https://www.cm.com/en-za/ajax/validation/rules/form/6223dbf9/" :prefilled="false" :store-in-session="false" thank-you-text="Thanks for your request. We will reach out to you as soon as possible 😇" :translation="{ "almost_there": "Almost there", "block": { "privacy_policy": { "label": "I accept the {policy}", "link_policy": "Privacy Policy" } }, "block_cta_value": "Contact us now", "block_title": "Talk to us", "blog": { "accept": "I accept to receive the monthly newsletter", "email": { "label": "Email", "placeholder": "you@company.com" }, "subscribe_btn": "Subscribe" }, "defaults": { "address_line1": { "label": "Street + house number", "placeholder": "Street + house number" }, "address_line2": { "label": "For the attention of", "placeholder": "For the attention of" }, "bank_holder": { "label": "Bank Holder Name", "placeholder": "Name of the holder of the bank account" }, "bank_name": { "label": "Bank name", "placeholder": "Name of your bank" }, "bic": { "label": "Bank Identification Code (BIC)", "placeholder": "Your BIC" }, "button": "Submit", "city": { "label": "City", "placeholder": "City" }, "company_name": { "explanation": "explanation", "label": "Company", "not_listed": "My company is not listed here", "placeholder": "Company name", "search_text": "Start typing to search for your company name", "searching_text": "Searching" }, "country": { "label": "Country", "placeholder": "Country" }, "dropdown": { "placeholder": "Select option" }, "email": { "additional": "Please use your business email address", "label": "Email", "placeholder": "you@company.com" }, "email_business": { "label": "Business Email", "placeholder": "Business Email" }, "first_name": { "label": "First name", "placeholder": "First name" }, "help_message": { "label": "Message", "placeholder": "How can we help you? We will be in touch." }, "iban": { "label": "International Bank Account Number (IBAN)", "placeholder": "Your IBAN" }, "industry": { "label": "Industry", "placeholder": "Industry" }, "job_title": { "label": "Job title", "placeholder": "Customer Service, Development, Marketing & Sales" }, "key_industry": { "label": "What industry is your company operating in?", "placeholder": "Select your companies industry" }, "key_product": { "label": "What product are you interested in?", "placeholder": "Select your product of interest" }, "last_name": { "label": "Last name", "placeholder": "Last name" }, "mobile_phone_number": { "explanation": "explanation", "label": "Mobile Phone Number", "placeholder": "Mobile phone number" }, "name": { "label": "Name" }, "otp": { "explanation": "explanation", "label": "One Time Password" }, "phone_number": { "label": "Phone number", "placeholder": "Phone number" }, "privacy_policy": { "label": "I accept the {policy}", "policy": "Privacy Policy" }, "product": { "label": "Product", "no_results": "No results found.", "placeholder": "What product are you interested in?" }, "salutation": { "label": "Salutation", "placeholder": "Salutation" }, "street_address": { "label": "Street address", "placeholder": "Street address" }, "sub_area_1": { "label": "Sub-area line 1", "placeholder": "Sub-area line 1" }, "sub_area_2": { "label": "Sub-area line 2", "placeholder": "Sub-area line 2" }, "terms": { "privacy": { "label": "I accept the {terms} and {policy}" } }, "terms_policy": { "policy": "Terms and Conditions" }, "thank-you": "Thank you for subscribing!", "zip_code": { "label": "Zip Code", "placeholder": "Zip code" } }, "hang_in_there": "Hang in there", "logged_in_title": "Hey {name}!", "option": { "key_industry": { "industry_charities": "Charities", "industry_financial_services": "Financial Services", "industry_government_education": "Government & Education", "industry_healthcare": "Healthcare", "industry_leisure_travel": "Leisure & Travel", "industry_logistics_transport": "Logistics & Transport", "industry_professional_services": "Professional Services", "industry_retaile_commerce": "Retail & E-commerce", "industry_technology_media": "Technology & Media", "industry_utilities_telco": "Utility & Telecommunications", "no_key_industry": "Other" }, "key_product": { "MailSMS": "Mail SMS", "caic": "Conversational AI Cloud", "channels": "Other Channels", "halo": "HALO", "mmc": "Mobile Marketing Cloud", "msc": "Mobile Service Cloud", "other": "Other", "otp": "One Time Password", "payments": "Payments", "sign": "Sign", "sms": "SMS", "ticketing": "Ticketing", "voice": "Voice", "whatsapp": "WhatsApp" } }, "prefilled": "This form is prefilled using your CM.com profile", "preparing_account": "Preparing your account", "product": { "groups": { "communication_channels": "Communications Platform", "other_products": "Other Products", "payments": "Payments Platform", "solutions": "Software as a Service" } }, "register": { "call_otp": "Resend", "company": { "label": "Company", "placeholder": "Company name" }, "contact_support": "Contact support", "contact_support_question": "While registering on the CM.com platform I received the following error code: {error}.", "continue": "Continue", "email": { "change": "<a href=https://www.cm.com/"{url}/">change", "resend_otp": "resend", "resend_otp_text": "Didn't receive an email? Please check your spam or click 'Resend'.", "verify_description": "Hi {name}, Please enter the code from the mail we have sent to the following address {email}", "verify_title": "You've got mail" }, "error_body": "Please try again. If you keep seeing this, click “Contact Support”, then our support team will help you.", "error_code": "Error code:", "error_title": "Unable to process your request", "has_account": "Already have an account?", "logged_in_body": "It seems you already have a CM.com platform account. You will be automatically redirected to the <a href=https://www.cm.com/"{redirectToUrl}/" rel=\"noopener\">{redirectTo}</a> in a few seconds.", "logged_in_body_to_app": "the {app} App", "logged_in_body_to_platform": "CM.com Platform", "phone": { "popover": "We will send a One Time Password to verify this mobile phone number. You can change this number at any time in your CM.com account settings.", "resend_otp_text": "Didn’t receive the password? Click 'Resend'", "send_voice_otp": "We'll send you the password via a voice call" }, "reseller": { "thanks_body_to": "'get started' page" }, "resend_otp": "Resend", "send_otp": "Send", "sending_otp": "Sending", "sign_in": "Log In", "thanks_body": "You have successfully created an account on the CM.com platform. You will automatically be redirected to the <a href=https://www.cm.com/"{redirectToUrl}/" rel=\"noopener\">{redirectTo}</a> in a few seconds.", "thanks_body_to_app": "{app} App", "thanks_body_to_platform": "CM.com platform", "thanks_title": "Thank you", "title": "Discover the possibilities of the CM.com platform", "title_app": "Get started with {app}", "try_again": "Try again", "verify_description": "Enter your mobile phone number to receive your six-digit One Time Password", "verify_otp": "Verify", "verify_title": "Verify mobile phone number" }, "sending": "One moment please...", "submit_failed": "Something went wrong, please try again.", "technical_issue": "We ran into an issue loading the form. Please try again" }" title="Interested?" subtitle="Schedule a demo with our local team and we'll call you back" url="https://www.cm.com/en-za/ajax/form/6223dbf9/" validation-url="https://www.cm.com/en-za/ajax/validation/form/6223dbf9/">